Return & Refund Policy (Saree Products)

• Return Eligibility:
• Returns are accepted within 7 days of delivery. The saree must be unused, unwashed, and in original condition with all tags and packaging intact.
• Non-Returnable Items:
• Customized or altered sarees
• Sarees purchased on clearance or final sale
• Items damaged due to misuse or improper handling after delivery
• Damaged or Incorrect Products:
• If you receive a defective, damaged, or wrong item, report it within 48 hours of delivery with clear photos/videos as proof.
• Return Process:
• To initiate a return, contact customer support at panchvallisaree@gmail.com with your order details and reason for return. Approval is required before sending the product back.
• Refund Process:
• Once the returned item is received and inspected, the refund will be processed within 5–7 business days. Refunds will be issued to the original payment method.
• Shipping Charges:
• Original shipping charges (if any) are non-refundable
• Return shipping cost may be borne by the customer unless the product is defective or incorrect
• Exchange Policy:
• Exchanges are subject to product availability. If unavailable, a refund will be issued.
• Cancellation Policy:
• Orders can be cancelled before dispatch only. Once shipped, cancellation is not allowed.
• Important Notes:
• Slight color variations may occur due to lighting and screen settings and are not considered defects.